What we collect
When you request quotes we collect your name, phone number and/or email address, postcode, the type of work, your preferred timing and the description you give us. We also keep a reference number, the time of your request and the version of this notice that applied when you sent your request. We don’t ask for your street address, identity documents or payment details through this website.
Our website uses one essential security cookie to protect the quote form from misuse. We don’t use advertising cookies or third-party tracking.
Why we collect it
We use your information to review your request, match you with suitable trades, share your job with those trades so they can contact you and quote, follow up on your request, respond to your questions and complaints, and keep our service secure.
Who we share it with
When you send a request, we share your name, contact details, postcode and job details with up to 3 trades we match to your job. Those trades are independent businesses and handle your information under their own privacy obligations.
We also use service providers to run our website and email: Cloudflare (website hosting, security and data storage) and our email provider. These providers may store or process information outside Australia, including in the United States. We never sell your personal information or use it for unrelated marketing.
How long we keep it
We keep enquiry records for up to 24 months after your request so we can follow up, handle any questions or complaints, and keep a record of what we told you at the time. After that we delete or de-identify them, unless the law requires us to keep them longer. You can ask us to delete your details sooner.
Security
Information is transmitted over encrypted connections and stored with access limited to authorised people who need it. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.
Access, correction and complaints
You can ask to access or correct your personal information, ask us to stop using it or to delete it, or make a privacy complaint by emailing info@mytradecrew.com.au. We’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The current version is always on this page.